paida

Lenscript family

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paida Support

Version 2.1Effective Last updated

This is the official support page for paida. The channels below are read and answered by a person, not a bot.

1. Contact

  • Email (preferred): donaldkuke@gmail.com — support, purchase and privacy questions.
  • QQ group: 824558022 (Chinese-speaking users).
  • Developer: Lenscript (光子方程), an independent developer team.

We normally reply within 2 business days; privacy and personal-data requests within 15 business days.

2. What to include in a report

  • phone model, OS version and paida version;
  • the step where it happens: importing a reference, matching in the viewfinder, auto-shutter, saving, or buying and restoring;
  • a screenshot or screen recording (hide anything you would rather not share);
  • for purchase issues, the store order ID. Never send passwords or payment details.

3. Frequently asked questions

How do I restore Pro on a new phone?

Sign in to the same Apple Account or Google Account, open paida and tap "Restore purchase" — no receipt needs to be sent to us. If you activated Pro with a promotional code, re-enter the same code on the new device.

How do I cancel Pro Monthly?

iOS: Settings › [your name] › Subscriptions. Android: Google Play › Payments & subscriptions › Subscriptions. Cancellation takes effect at the end of the current period.

Can I get a refund?

No — paida does not give refunds. Pro is delivered as soon as the store confirms payment and is not refunded afterwards. You can cancel Pro Monthly at any time (see above); cancellation takes effect at the end of the current billing period and nothing further is charged. Refunds for App Store and Google Play transactions are handled by Apple or Google under their own policies.

How do I turn off usage data, or delete my data?

Turn usage data off, or reset the random install identifier, in the app's Settings. paida has no account and your photos and references stay on your phone; uninstall or clear the app's data to remove local data. Server-side retention and deletion are described in the privacy policy.

4. Related pages